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Privacy Policy

Twin Ember Experience (“TEE,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or participate in our events.

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1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and any details you provide through forms or event registrations.

  • Payment Information: Billing details provided when purchasing services or event tickets. Payment processing is handled securely by third-party providers; we do not store your full payment information.

  • Usage Data: Information automatically collected when you visit our website, such as IP address, browser type, device information, and pages viewed.

  • Event Participation Data: Photos, videos, or testimonials voluntarily shared during or after events.

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2. How We Use Your Information

We may use your information to:

  • Provide and manage our services, including event planning and coordination.

  • Respond to inquiries, requests, or customer support needs.

  • Process payments and send confirmations or invoices.

  • Communicate updates, promotions, or information about upcoming events (you may opt out anytime).

  • Improve our website, services, and customer experience.

  • Comply with legal obligations.

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3. How We Share Information

We do not sell or rent your personal information. We may share information only in the following circumstances:

  • Service Providers: With trusted third parties (e.g., payment processors, email platforms, event venues) who help us deliver our services.

  • Legal Compliance: If required by law, regulation, or court order.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

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4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

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5. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Opt out of promotional communications.

  • Request information about how your data is used.
    To exercise these rights, please contact us at [Insert Contact Email].

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6. Cookies & Tracking

Our website may use cookies or similar technologies to improve functionality and analyze traffic. You can adjust your browser settings to refuse cookies, but some features may not work as intended.

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7. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information, please contact us to request deletion.

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8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date.

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10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Twin Ember Experience
Email: ignite@twinember.com
 

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